Frequently Asked Questions

1.   What is the cost for a set of loan documents?
2.   Is there a volume incentive program or any special pricing options?
3.   How do I submit an order?
4.   How long will it take to get a response?
5.   Where and to whom do I send the documents to?
6.   How do I open an account with Notary Direct?
7.   How do I know that the Signing Agents are qualified?
8.   What is Notary Directs' coverage area?
9.   Will your notaries travel to my client?
10.   Will Notary Direct contact my client to arrange signing location and time?
11.   Do I have access to my files online?
12.   What if my customer has a problem at the closing table?
13.   Will your notaries pick up file stipulations?
14.   What is an Express Signing?
15.   Is there a charge for an Express Signing?
16.   Do Notary Direct signing agents accept email docs?
17.   What is the cost for email docs?
18.   Can I upload loan/escrow documents to your website?
19.   Can Notary Direct integrate its operating systems with our network?
 

1.    What is the cost for a set of loan documents?
Typically $125.00
 
2.    Is there a volume incentive program or any special pricing options?
Yes. Notary Direct is flexible and would consider volume discounts based upon a variety of circumstances. Please contact us for further information.
 
3.    How do I submit an order?
Simply complete a notary request form and submit via fax, email, or on-line.
 
4.    How long will it take to get a response?
Notary Direct guarantees an unprecedented 30-minute turnaround time on all orders placed.
 
5.    Where and to whom do I send the documents to?
Notary Direct will provide a notary name and email address on each file confirmation. Documents can be emailed to the notary for printing although we strongly encourage you to upload documents via our safe and secure web portal.
 
6.    How do I open an account with Notary Direct?
It's easy, simply complete the company information section of the join us portion of this site, a Notary Direct representative will contact you to further explain our processes and procedures.
 
7.    How do I know that the Signing Agents are qualified?
Notary Direct only recruits certified and experienced notaries to excecute loan signings. All of our notaries are trained and tested prior to approval and have been certified by the NNA.
 
8.    What is Notary Directs' coverage area?
Nationwide. Whether it's in a rural town in Montana or downtown Los Angeles, we've got you covered!
 
9.    Will your notaries travel to my client?
Yes. Notary Direct contracts their notaries to travel directly to your borrower's requested location; home or office.
 
10.    Will Notary Direct contact my client to arrange signing location and time?
Of course. Notary Direct is a full service signing solution to your outsourcing needs. Notary Direct will contact your client, arrange signing location and time convenient to your client's preferences.
 
11.    Do I have access to my files online?
Yes. Notary Directs' innovative website allows you to view your entire pipeline at the ease of your fingertips. Up-to-the-minute status could never be any easier.
 
12.    What if my customer has a problem at the closing table?
Our notaries are trained to refer any specific questions pertaining to vital information directly to the submitting agent. The representing notary will contact you immediately.
 
13.    Will your notaries pick up file stipulations?
Yes. Notary Directs' agents will collect any information provided at the time of execution. Please provide requested information at the time of submission. The assigned notary will communicate your request while making the necessary signing arrangements.
 
14.    What is an Express Signing?
An Express Signing is basically the same as a "same day" signing request.
 
15.    Is there a charge for an Express Signing?
Yes. An additional $25.00 will be added to the original fee.
 
16.    Do Notary Direct signing agents accept email docs?
Yes. For a nominal fee, Notary Direct will provide a qualified notary to properly download your closing package and make a copy for your borrower.
 
17.    What is the cost for email docs?
$50.00. This includes same day "express" service & a copy package for your borrower.
 
18.    Can I upload loan/escrow documents to your website?
Yes. Notary Direct offers convenient, secure upload of your documents directly to our website.
 
19.    Can Notary Direct integrate its operating systems with our network?
Yes. Notary Direct has the ability to integrate your current systems through our ISP department. Call for more details.
 

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